Shipping costs and times
We ship to the countries listed at checkout. Two options are offered on every order:
- Standard shipping: free. Estimated delivery 5–14 days.
- Express shipping: $5.99. Estimated delivery 2–5 days.
Delivery times are estimates from our carriers, not guarantees. Delays caused by carriers, customs, weather or other events outside our control don't entitle you to a refund of the product, though we'll always help you chase a late parcel.
Customs, duties and taxes
Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These are set by your country, not by us, and are your responsibility. If a parcel is refused or abandoned because these charges weren't paid, we can't refund it.
Your delivery address
Please check your address before you pay. We ship to the address entered at checkout and aren't responsible for parcels sent to an incorrect or incomplete address you provided. If a parcel comes back to us for that reason, we can send it again once you've paid the shipping cost.
To change an address or cancel an order, contact us as soon as possible. We can only make changes before the order has been dispatched.
Damaged, wrong or missing items
If your order arrives damaged, or you received the wrong item, tell us within 7 days of delivery through our contact form, with your order number and a photo of the item and packaging. We'll send a replacement or refund you in full, and you won't need to send anything back.
If tracking hasn't updated for 20 days, or your parcel hasn't arrived 30 days after dispatch, contact us and we'll open an investigation with the carrier. If the carrier confirms the parcel is lost, we'll replace it or refund you.
If tracking shows a parcel as delivered to the address you gave us, we treat it as delivered. Please check with neighbours, your building and your local carrier office first. We'll help you file a claim with the carrier, but we can't replace parcels marked as delivered.
Returns
For health and hygiene reasons, we can only accept returns of supplements that are unopened, with the safety seal intact.
- Request a return within 14 days of delivery by contacting us with your order number. We'll reply with the return address. Parcels sent without a request can't be accepted.
- You pay the return postage, unless the item arrived damaged or was the wrong item.
- Items must reach us unopened and in resaleable condition. Opened, used or damaged items will not be refunded, and can be sent back to you at your cost.
- Express shipping fees are not refundable unless we made a mistake with your order.
Nothing on this page limits any rights you have under the consumer law of the country you live in.
Refunds
Once your return arrives and passes inspection, we refund the price of the item to your original payment method within 14 days. Your bank may take a few more working days to show it.
If something has gone wrong with an order, please contact us before opening a dispute with your bank or card issuer. We can usually sort it out faster, and a dispute can slow everything down.